Terms of Service

1. Acceptance

By using ProPitch (website, app, or owner portal), you agree to these terms. If you do not agree, do not use the service.

2. The service

ProPitch connects bookers with pitch and gym operators. We are a technology platform — venue operators are independent businesses responsible for their facilities, safety, and local regulations.

3. Bookings

• A booking is confirmed only after successful payment (online) or attendant confirmation (walk-in).
• You must arrive on time. Late arrival does not extend your slot unless the venue agrees.
• Each booking has a unique tracking code — keep it safe.
• Season/bulk bookings lock multiple future slots under one payment and one tracking code.
• Some pitches use assisted booking: you request a slot, operations confirm it is free, then you pay. While waiting, stay on the awaiting page (or leave notifications on) so payment can open as soon as the slot is unlocked.

4. Fees

Bookers pay the venue price plus a quoted convenience charge and VAT (shown at checkout). Owners receive the full venue price via Paystack settlement; ProPitch retains the convenience charge and VAT. See our pricing page for current rates.

5. Payments and saved methods

• Payments are processed by Paystack (card, bank transfer, USSD, and other channels Paystack supports on ProPitch).
• On your first successful payment, we may save your reusable card or bank authorisation (or other reusable Paystack payment method) to your ProPitch account so later bookings are faster.
• If you have a saved reusable payment method and you request an assisted pitch, once operations unlocks that slot we may charge that saved method automatically, confirm the booking, and send your confirmation and invoice (email/SMS/in-app as available).
• If no saved method can be charged, you will receive a notification and payment link / in-app checkout to complete payment within the stated hold window (typically 30 minutes).
• You can remove saved payment methods from your account settings (where available). Declining to save a method at checkout may still allow a one-time payment.

6. Owner obligations

• Provide accurate venue details, photos, pricing, and availability
• Honour confirmed bookings
• Maintain safe facilities and comply with local laws
• Handle on-site cash payments and walk-in customers honestly

7. Prohibited use

You may not use ProPitch for fraud, harassment, illegal activity, or to circumvent platform fees by directing online customers to pay off-platform for bookings made through ProPitch.

8. Limitation of liability

ProPitch is provided "as is". We are not liable for injuries, property damage, or disputes at venues. Our liability is limited to the fees you paid to ProPitch in the preceding 12 months.

9. Changes

We may update these terms. Continued use after changes constitutes acceptance. Material changes will be communicated via email or in-app notice.

10. Contact

Questions: hello@propitch.ng