Self-service support

Help yourself in 60 seconds

• Track a booking or membership — open /track and enter your code (e.g. from SMS/email or attendant desk).
• My bookings — signed-in users: /bookings
• Gym memberships & auto-renew — /memberships. Turn off auto-renew anytime; access continues until the current period ends.
• Reset password — /forgot-password
• Group Play invite — open the link your host shared (propitch.ng/group-play/…) or read how Group Play works.
• How to use ProPitch — /how-to and the PDF guide

Refunds

Online refunds are not available yet in self-serve. Unpaid holds expire automatically after 15 minutes with no charge.

For paid bookings, contact the venue first. If you still need help, email support@propitch.ng with your booking code. See also the refund & cancellation policy.

Gym subscriptions

There are no mid-period refunds once a billing period has started. Cancel auto-renew before the next renewal date; you keep access until the current period ends.

Owners

Listing is free forever. After approval you get a public booking link (subdomain) by email/SMS — share it on WhatsApp and socials. Dashboard: /dashboard

Still stuck?

Email support@propitch.ng. We aim to reply within 2 business days.